FAQs
Where are your products made?
All our pots and waxes are handmade and poured in Newcastle-Upon-Tyne, England, by myself in my home studio.
Are your waxes vegan friendly?
Yes, Our waxes are a combination of either pure soy and soy, vegetable and highly refined mineral. Together these ingredients give a superior performance, longer burn time, reliability and gorgeous hot scent throw. The materials are sustainably sourced, our soy and mineral waxes are from European Manufacturers and are both GMO Free and Vegan friendly.
What size pots do you sell?
We sell two different size pots - Petite and Midi
Petite is : Height 72mm x Diameter 80mm
Midi is : Height 92mm x Diameter 100mm
What type of wax do you use?
Our waxes are a combination of either pure soy and soy, vegetable and highly refined mineral. Together these ingredients give a superior performance, longer burn time, reliability and gorgeous hot scent throw.
How do I find out the ingredients and safety information for your waxes?
Under the additional information tab on the home page, you will find two dedicated sections for ingredients and safety information.
Additionally all the ingredients and safety information is written on our pots, refills and packaging.
What will happen if I burn my refill in a different pot?
Please do not do this - it poses a fire risk. Please burn our refills in Isadora May vessels in which they have been tested prior to selling.
Do you ship internationally?
We ship to the UK mainland (England, Scotland and Wales) and USA, Australia, New Zealand, Canada and Japan.
We do not ship to EU and Northern Ireland
Can I return my product?
Can I return my product?
We hope that you are delighted with your purchases from Isadora May. Please note that we are a small independent business that makes everything in small batches by hand, therefore your candle refill and pot may not be perfect in colour, and some variation to scents are to be expected amongst batches. If you are still not happy with your purchase. An exchange or refund will be accepted if the item is returned in its original packaging and unused.
Please note you will need to contact us through the contact form on our website within 14 days of receiving the goods.
I consider my product to be faulty - what should I do?
If you receive faulty or damaged goods, please contact us immediately thought the contact form on our website.
We will arrange a replacement or refund for you. Please note that with the exception of faulty items, we are unable to reimburse postage costs.
How long will it take for my product to be dispatched?
We aim to dispatch all products within 3 working days. During busy periods this may increase but we will notify you of this before purchase.
How much is delivery costs?
We arrange delivery of all our products via Royal Mail tracked 48 hours service, up to the max weight limit they provide.
UK Standard (Royal Mail Tracked 48 Hours): £3.99
You will be notified of all your tracking information via email, so you have access to track your delivery.
We offer free delivery for purchases over £75.00
Does my room temperature effect my candle hot throw?
The optimal room temperature for burning a candle to have the best hot throw is 21C / 70F . If your room is too warm or too cold, this weakens the hot throw and it will be very subtle in the space. This is mainly an issue in the summer months, so my advice in these months, is to burn candles earlier or later in the day when the space is cooler or not in direct sunlight.
I can’t smell my candle anymore - is it faulty?
It is probably a case of nose blindness - This is why as a candle maker I use friends and family to test candle scent hot throw, as being exposed to scent for long periods of time, your olfactory system goes ‘nose blind’. Avoid using the same candle too often as this can cause you to become desensitised to the scent over time. Our bundles and collections are a great option for this, as it's a range of scents in a smaller wax, so you can try lots of different scents.
My pot has stains on the inside after burning a candle - why?
Our pots are made from Jesmonite AC730, which is a concrete based product. Concrete is a naturally porous material. We seal the pots inside and out with several coats of a water-based, non-flammable, free of solvents & VOCs sealer to try reduce the occurrence of any staining or marks, but the wax and essential oils are powerful and may leave residue behind. This is NOT a defect of the product, it is an unavoidable outcome which we cannot eliminate.